FAQS
What Is the Appropriate Age for Children to Play at the Playground?
We cater to children 6 years old and younger. We specifically cater only to younger kids to ensure their safety.
How Much Does It Cost For Admission During General Play Time?
The cost for admission is $10 per child (free for under 9 months old), $8 for the first sibling, and $6 for all additional siblings. There is no charge for parents or caregivers. You may stay as long as you want that day.
Do You Offer Play Pass Packages?
Yes!
(6) Play pass:
$50.00 (6 Visits, 1 month expiration)
(10) Play pass:
$80.00 (10 Visits, no expiration)
(20) Play Pass:
$150 (20 Visits, no expiration)
Do you offer Monthly Passes?
Yes!
$95.00 (unlimited 1 month pass)
Do You Offer Group Rates?
Yes! Come in with 5 or more kids and its $8 per child.
What Are Your General Play Times?
General admission play times are: Monday and Thursday from 10:00am to 6:00pm, Tuesday and Wednesday from 10:30 to 6:00pm, and Fri from 10:00am to 3:00pm. We may close at 3:00pm on some weekdays when we have private parties scheduled. If you plan on visiting us after 3:00pm on a weekday, please call ahead to confirm that we are open to the public. We may also be open some Saturdays and Sundays for open play when we don’t have a private party scheduled. We will post these times and dates on our Facebook page and also send an email to our distribution list. Please join our email distribution list through the CONTACT US section of our website.
Where Are You Located?
We are conveniently located off the Kanan exit on the 101 freeway in Agoura Hills. Our address is 28501 Canwood St, Suite 3E. We are located in the Ethan Allen shopping center next to Sit ‘N Sleep. We are located less than 1 minute from Trader Joes, Jinky’s Café, Urbane Café, Panda Express, Hamburger Habit, Freebirds World Burrito, McDonalds, Wildflour Bakery & Cafe, and Stone Ground Baking Company. Please see CONTACT US section.
What Is Your Phone Number?
(818) 292-8644. Please see CONTACT US section.
Why Does Everybody Entering The Play Destination Have To Remove Their Shoes And Wear Socks?
The primary reason is for sanitary and health reasons. Shoes can bring in dirt and bacteria from the outside. Socks are required. We strive to provide a clean and healthy place for your child to play. If you forget your socks, pairs of brand new socks are available for $1.50.
Do You Sell Prepared Foods?
We do not sell prepared foods. However, we do sell healthy snacks and drinks.
Can I Bring In Outside Food Or Drinks?
Yes. However, we prohibit certain sticky foods such as doughnuts, ice cream, and candy. We strive to keep the place as clean as possible and children have a tendency to get their hands sticky and spread it throughout the facility. We also ask that food and drinks be consumed in the designated eating area to help keep the play area clean.
Do You have Coffee?
Yes, we have a Machine and offer a variety of coffee and hot tea kcups for adults during general play times for $1.50 per cup.
Do You Have Wi-Fi?
Yes, we offer free Wi-Fi for our customers.
Can I Celebrate A Birthday During General Play Times Without Reserving A Private Party Time Slot?
Unfortunately, we do not allow birthday celebrations during general play times. The following are prohibited during general play times: presents, cupcakes/cakes/cakepops, etc., and singing the happy birthday song.
What Are The Time Slots For Parties?
The time slots for parties are: Tues-Fri from 3:30pm to 5:30pm or 4:00pm to 6:00pm and Sat-Sun from 10:30am to 12:30pm, 1:30pm to 3:30pm, and 4:30pm to 6:30pm. Please see PARTIES section.
How Far In Advance Should I Reserve A Party?
As time slots fill up quickly, we recommend that you reserve a time slot as early as possible to ensure the date and time that works best for you is available.
Do I Need To Pay A Deposit When Reserving A Party?
Yes, reserving a party time slot requires a $150 non-refundable deposit.
What Is The Best Way To Reserve A Party Time Slot?
The best way to reserve a party time slot is to fill out the form in the CONTACT US section with as much information as possible (date, time, number of people, type of event, special requests, etc.) and a staff member from The Play Destination will contact you. Or if you prefer, you can always give us a call at (818) 292-8644.